Trouble deploying the GUI

MBasto

We had no problem deploying the GUI before, however when we try it know it is showing this error. Are you able to help us ?

Thank you in advance.

Philippe

MBasto Your server application is not running. If you use the Robot App without a license it will stop after about 30 minutes. Connect to Cockpit via https://192.168.2.100/cockpit and restart the motorcortex service.

philippeH

Hi MBasto,

It can be that Motorcortex is not running.
This is probably because you do not have a license or that it is invalid.
If you license is invalid Motorcortex will stop after 30 min and then you need to restart it manually.

Please checkout:
https://docs.motorcortex.io/docs/software-maintenance/start-stop-restart/
and confirm the status of motorcortex with the sudo motorcortex status command.

You can execute the command either through remote access to the controller or via the Terminal tab in Cockpit:
https://docs.motorcortex.io/docs/software-features/cockpit/#terminal

You can confirm your license with the following command:
https://docs.motorcortex.io/docs/software-maintenance/install-license/#check-if-the-license-file-is-valid

Please let me know what the issue is.

Shraavanik

I installed the new image to the raspberry pi, after which I began checking the GUI problem, but it still remained.
Then following the instructions above I checked the status of motorcortex and get the above result on cockpit. I restarted motorcortex as well to see if that worked but got no result. This is related to the same problem above.
The License is also not running, even though it did before.

Philippe

You logs say license not found. This is not preventing the application from starting. You can run the application for about 30 minutes without a license file. Only if you installed a license file and that is not valid, then the application will exit immediately.

There must be some other reason why the application fails. Check the complete log file to find out where the issue is. If you need help, post the complete log file here. You can download it via cockpit.